Crash reports help us to better understand and identify the issues that occur while using Vectornator.
On iPad and iPhone:
To find crash reports, go to iPad Settings -> Privacy -> Analytics & Improvements -> Analytics Data. Here, scroll down until you find reports named "Vectornator-2021-..-". If you've received one, please email this .ips file to our Support team.
To find crash reports, open the Console app → Crash Reports. Search for the Vectornator process. Then send us this file by clicking on the "Share" button at the top right of the window.
Read more on our Blog ->
The Timelapse feature in Vectornator has some limitations as:
- After 10000 actions, the Undo history will be cleared out and you won't be able to export the video too.
- When the Undo history reaches 25 MB on iPhone, 45 MB on iPad and 140 MB on macOS, the video can no longer be exported. (Please consider that these are approx values, it depends on the actions you take, e.g. you paste some heavy file as an image into the artboard)
- You have the Optimized Mode enabled, which does not allow to save undo history once you exit the session.
If you experience a crash, feel free to contact our Support Team anytime.
You can backup using iCloud or Finder in macOS Big Sur. For more info, read this really interesting article from Apple Support on How to backup your file on iPhone and iPad.
We don’t currently have any plans to release an Android or Windows version of Vectornator.
Vectornator is available for iPad and iPhone, and Mac. Download it Now.
We’re happy to listen to what you have to say and help with all your problems.
*For feature requests, please submit your ideas and requests in our fider page here.