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FAQs
All FAQs
Beta

All FAQs

I deleted the Vectornator App but i lost all of my drawings, what can I do?

All your Vectornator files are stored locally on your iPad and iPhone. That's why we strongly recommend always to backup your VN files before deleting the App. This is a very important step in order not to lose any of your files. So if you delete the app, your files will be erased too.

Your .vectornator files are saved in this folder by default: Apple Files App > On My iPad > Vectornator > drawings.

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Why can't I export my Timelapse video?

The Timelapse feature in Vectornator has some limitations as:

- After 10000 actions, the Undo history will be cleared out and you won't be able to export the video too.

- When the Undo history reaches 25 MB on iPhone, 45 MB on iPad and 140 MB on macOS, the video can no longer be exported. (Please consider that these are approx values, it depends on the actions you take, e.g. you paste some heavy file as an image into the artboard)

- You have the Optimized Mode enabled, which does not allow to save undo history once you exit the session.

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Why is Vectornator crashing?

If you experience a crash, feel free to contact our Support Team anytime.

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How can I use custom Fonts on my iPad and iPhone?

In iOS 14, Apple has changed how apps access user-installed fonts. That's why we decided to release a new companion for Vectornator: Fontinator is a new tool that helps you import and organize your own library of custom fonts on your iOS and iPadOS system.

How to use Fontinator.

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How do you use Vectornator on iPhone?

Vectornator X for iPhone packs any features you also have on your iPad or Mac.
Using it on the iPhone is a good way to preview and edit your vectors on the go.

You can check out this YouTube video from Will Paterson to create a logo using Vectornator on iPhone.

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What are the supported formats for Vectornator?

Vectornator supports a variety of different file formats!

You can import, open, and edit the following file types in Vectornator: .vectornator, .fig, .svg, .pdf and .ai.

Raster images like .jpeg and .png can be imported and opened inside Vectornator. You can also turn them into vector shapes using the Auto Trace feature.

You can also use Vectornator to edit Wacom files generated using the Bamboo Slate.

You can also export files from Vectornator in the following formats:

Non-Vector file formats:

  • .JPG – Good for web images and photographs.
  • .PNG – Good for images with transparency.

Editable Vector file formats:

  • .vectornator - Vectornator's standard file format.
  • .SVG – Good for vector files, designs with separate layers, icons, and logos.
  • .AI - You can also use the Send to Adobe Illustrator function to directly send your document to your desktop Adobe Illustrator software.
  • .PDF - Good for fillable forms, posters, or other print materials.

Read more ➞

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Can I sync my Vectornator work to iCloud?

Currently, iCloud syncing is not available with Vectornator and Vectornator Pro.

We know that this might be an incredible opportunity for restoring your files after a problem occurred while using the app and making your life easier across the entire Apple ecosystem, but we also know that it could rapidly consume your entire iCloud Storage. Given that, we're investigating the possibility of iCloud synching in the nearly future.

For now, you can import and export from/to iCloud Drive from all of your devices (iPhone, iPad, Mac). Simply tap on Export > Files > iCloud or Save in your iCloud folder from Mac.

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How do I backup my artworks?

You can backup using iCloud or Finder in macOS Big Sur. For more info, read this really interesting article from Apple Support on How to backup your file on iPhone and iPad.

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Does Vectornator have a Manual/Handbook?

Yes, our Learning Hub is your reference Online Manual.

It covers everything you need to know — from navigating the interface, to making the most of the different features.

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Do you have any tutorials?

Yes! We have video tutorials on Youtube and full online documentation explaining everything you need to know about Vectornator.

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How do I use Vectornator?

Visit our Learning Hub to learn everything about Vectornator.

Also, we introduced the in-app part of our Learning Hub: a Help Tooltip, that you can activate by simply long-press on any element inside Vectornator.

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Who's the company behind Vectornator?

The company behind Vectornator is called Linearity and is based in Berlin, Germany. However, our team is highly international. You can read more about the people behind Vectornator on our company page.

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When was released Vectornator for the first time?

In 2017, Vladimir Danila founded Linearity and released the graphic design software platform called Vectornator.

Read more about Vladimir's Story in Vectornator's Story.

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How do I update Vectornator?

To update Vectornator, open the App Store and tap on your profile picture in the top right to access your Account menu. You’ll see a list of updates available. Tap the Update button next to Vectornator to update the app.

If you're not sure whether your app is up to date, open your copy of Vectornator and, go over the Settings Tab to view your version number.

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How do I download Vectornator?

If you are on an iPhone or an iPad, Vectornator is available to download on the App Store. If you are on a Mac, Vectornator is on the Mac App Store.

In the Store, search for "Vectornator", then tap or click the "Get" button. Vectornator is completely free and the download will start immediately. Once the app is downloaded, you can access it from your Apps folder.

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Is Vectornator Available on Android?

Unfortunately, our software is only available on iOS devices, iPhones and iPads, there are no future plans of supporting Android at the moment.

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Is Vectornator supported on my iPad?

The latest Vectornator update requires iOS 13.0 or later.

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Do you plan to release an Android/ Windows version of Vectornator?

We don’t currently have any plans to release an Android or Windows version of Vectornator.

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Is Vectornator free?

Yes, all the versions of Vectornator (iPhone, iPad and Mac) are free. No additional cost is hidden. Enjoy using it!

At the moment we’re focused on building our product and looking for your feedback and we are backed by amazing investors who believe in us. Of course, we will explore ways to earn revenue in the future and once we do, we will stay transparent with our community and share more details early on.

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Why can't I download Vectornator on my Mac?

Many of the additions and changes in the newest version of Vectornator are based on the latest macOS technologies and requires macOS 10.11 or later, 64-bit processor.If you have problems updating Vectornator, make sure your macOS version is up to date.

With Vectornator 4.0, we are discontinuing support for macOS 10.15 Catalina because our latest update relies on advanced technologies that are not available on Catalina. If you have an older Mac and cannot upgrade to Big Sur, we have released a legacy version of Vectornator that you can download for your macOS Catalina device.

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Where can I learn more about Vectornator?

Check out our Learning hub and YouTube channel to learn everything about Vectornator.

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Can I download an old version of Vectornator for Catalina OS?

With Vectornator 4.0, we dropped support for macOS 10.15 Catalina because our latest update relies on advanced technologies that are not available on Catalina. Vectornator will provide cutting edge performance on the smoother macOS 11 Big Sur. So, if you're not able to update from the App Store it's because you need to upgrade to Big Sur.

In case, you have an older Mac and cannot upgrade to Big Sur, we decided to release a legacy version of Vectornator that you can download on your macOS Catalina too.

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What's the latest version of Vectornator?

The current version of Vectornator for iPad and iPhone is 4.2.0 It requires iOS 13.0 or newer to install. Compatible with iPod touch too. The current version of Vectornator for Mac is 4.2.0. It requires macOS 11 Big Sur or newer to install. Read more in the Release Notes.

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Contact

We’re happy to listen to what you have to say and help with all your problems.

*For feature requests, please submit your ideas and requests in our fider page here.

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